Privacy, Payment & Refund Policy
PINES Privacy, Payment, and Refund Policy
PROFESSIONALS IN NUTRITION FOR EXERCISE AND SPORT, INC. (PINES) recognizes the importance of protecting the privacy of information provided by users of our web site, certified individuals, event registrants, recipients of our e-mail newsletters and all of our members. We created this policy with a fundamental respect for our users’ right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all products and services of PINES. A current list of our membership categories, certification levels, and events can be found at http://www.pinesnutrition.org.
Information Collection and Use
Membership and Event Registration
When applying for membership or event registration through our web site, users are required to give their contact information (such as name, mailing address, e-mail address and phone number). We also may collect demographic information (such as title, company information and areas of interest, etc…). For internal purposes, we use this information to communicate with members and provide requested services, and, for our web site visitors, to provide a more personalized experience on our sites. We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.
For our services that require payment (such as membership dues, events, products and journals), we also collect credit card information (such as card holder name, credit card number, billing address, credit card security code and expiration date), which is used for billing purposes only, and is not otherwise shared.
How is your information used?
Your information is only used to fill your order such as your membership payment. We do not sell or redistribute your information to anyone.
Security and Storage
Only your order date billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
If for some reason you are unhappy with your PINES membership or event or sign up in error and request a refund it must be posted within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
- Include the following in your email: Your Name, Institution, Address, and sale order number.
- Attach in your email a signed letter stating the reason for your return and the original receipt.
Communications with Us
We have features where users can submit information to us (such as our feedback forms or committee interest forms). Letters to the editor and similar submissions may be made public. Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our members, we may send updates that contain important information about our sites and services. For example, we send new members a welcoming message, and verify password and username for our password-protected sites. We may also communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail.
We offer our users the option to receive information about our organization, related products, services and special events. Users can choose not to receive these communications, as set forth in our Permission section below.
Automatic Data Collection
Our web sites have features that automatically collect information from users, to deliver content specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain information that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
We may combine demographic information supplied by a member at the time of application with site usage data to provide general profiles, in aggregate non-personally identifiable form, about our users and their preferences in the content of the site. We may share this composite information with our sponsors or publishers to help them better understand our services.
Sharing Your Information
When we offer co-branded, customized or sponsored products and services, or when we join with other parties to provide specific products or services, we may share (provide and receive) personal information with them. Unless prohibited by law, we do not share credit card information with such third parties. These sponsors will use the information according to their own privacy policies, and we urge participants to read those policies before registering.
On occasion, we may rent lists of targeted names and offline and online contact information for marketing purposes to reputable third parties, whose products or services we think you might find of interest. We give users the option of not having their name or contact information disclosed to third parties, as set forth in the Permission section below.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
From time to time we invite users to provide information via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys is used to monitor or improve the use and satisfaction of the site.
Members may update their personally identifiable information (such as a change in address, email, or phone number), by logging into the members only portion of our web site. Should a non-member need to change their personally identifiable information, they can contact Member Services at email@example.com. If a user no longer desires our product(s)/service(s), the user should contact Member Services for the applicable product or service or email firstname.lastname@example.org.
Our users are given the opportunity to choose whether to receive information from our sponsors or publishers and us not directly related to the registered services. Users also have the opportunity to choose whether to have personal information shared with third parties for marketing purposes. Instructions for how to exercise this choice are contained in e-mails sent by us, on our product web sites and in each of our publications. Should you wish to not have your information shared with PINES approved third parties, please email PINES at email@example.com. Please note that we will endeavor to implement requests within a reasonable time, although for a time users may continue to receive mailings, etc., transmitted based on information released prior to the implementation of the request. Users will continue to receive information directly related to their registered services, so they always are kept informed.
We use industry-standard encryption technologies when transferring and receiving your information. Additionally, we implement commercially reasonable security measures at our physical facilities to protect against loss or misuse of your information.
Our web sites contain links to other sites. PINES is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information. As well, we are not responsible for the misuse of PINES’s name, products or services listed on other sites.
Notification and Changes
For questions about this privacy statement, or questions concerning the practices of this site or any dealings with Professionals in Nutrition for Exercise and Sport, PINES, Inc. contact:
Professionals in Nutrition for Exercise and Sport, Inc.
358 South 700 East (B-247)
Salt Lake City UT 84102